Automotive Recall FAQs in Cumming, GA
Automotive Recall FAQs in Cumming, GA
Are you curious about what to do when your vehicle has an active recall? No need to panic — our knowledgeable team here at Genesis of Cumming is here to assist you. Not only are we specialists when it comes to your Genesis model's service and repairs, but we stay in the know about Genesis brand safety guidelines, employee training and more. We’re aware that automotive recalls can be troublesome, but remember — they help make our vehicles safer. If you have any concerns about the recall process, browse our frequently asked questions below to get your answer!
What is a recall?
A recall happens when a part or system has been noted as being problematic in your model or in one of many parts that can be used in a wide variety of vehicles. When something is found to be less than safe, the manufacturer lets authorized dealers know (like us) as well as the owners (like you) who have registered the vehicle with the manufacturer. Bring your vehicle in and we’ll handle any repairs that need to be done when you receive the notification from the manufacturer.
What is the NHTSA?
The NHTSA, or the National Highway Traffic Safety Administration, is the federal agency that oversees vehicle safety standards. Their mission is to save lives, prevent injuries and reduce economic costs due to road traffic crashes through education, research, safety standards and enforcement. We trust the NHTSA to provide crash test ratings for all brands, makes and models.
How do I know if the used vehicle that I'm interested in has a safety recall?
That’s simple — if you have the VIN, or Vehicle Identification Number, input that number into the NHTSA's recall search bar, or search with just the vehicle's year, make and model. Genesis also provides the option to look up recalls with your VIN on their website. Genesis of Cumming provides a complimentary copy of the model's CARFAX® Vehicle History Report™, and you'll find any applicable safety recalls listed there, as well.
How will I find out if my vehicle is subject to a safety recall after I purchase it?
Genesis will contact you either by phone, email or first-class mail. The report will describe the recall's risk to your safety and instructions for next steps. Be sure to have your state registration information up to date to receive the notice of a safety recall!
Does Genesis of Cumming fix open safety recalls?
Yes, we do. If your Genesis has an active safety recall, our service department can service your model accurately and efficiently to resolve the issue. Simply make an appointment with our team, giving us the nature of the service and providing any information the manufacturer gave you about the recall. We have the diagnostic equipment and genuine OEM parts to complete the repair in no time!
If you have any questions, feel free to stop by our dealership. We are conveniently located at 750 Peachtree Parkway, Cumming, GA 30041 and we look forward to seeing our customers from Cumming, GA, and throughout Alpharetta, Johns Creek and Atlanta.